Shipping Policy
We pack every piece with care so it arrives safely at your door
⏱️ Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During peak seasons — such as the winter holidays or after a new collection launch — processing may take up to 5 business days.
You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves our Portland studio.
🇺🇸 Domestic Shipping (USA)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard (USPS Ground) | 5–8 business days | $6.95 |
| Expedited (UPS 3-Day Select) | 3 business days | $14.95 |
| Express (UPS Next Day Air) | 1 business day | $29.95 |
| Free Standard Shipping | 5–8 business days | Orders over $75 |
🌍 International Shipping
We ship to over 40 countries via USPS First-Class International and UPS Worldwide Expedited. Rates are calculated at checkout based on destination and package weight.
| Region | Estimated Delivery | Starting From |
|---|---|---|
| Canada | 7–14 business days | $12.00 |
| Europe | 10–20 business days | $18.00 |
| Australia / NZ | 14–25 business days | $22.00 |
| Rest of World | 14–30 business days | $24.00 |
International customers are responsible for any customs duties, import taxes, or brokerage fees imposed by their country. PotShop has no control over these charges.
📦 How We Pack
Ceramics are fragile. Every PotShop order is wrapped in recycled tissue paper, cushioned with biodegradable peanut-free foam, and double-boxed for long-distance shipments. We re-use and recycle packaging materials wherever possible.
If your item arrives damaged, please photograph the packaging and the item and contact us within 48 hours of delivery. We will replace or refund any item damaged in transit at no cost to you.
📍 Tracking Your Order
Once shipped, you will receive a tracking number via email. You can also view the status of all your orders at any time from your account page. Please allow up to 24 hours for the carrier's tracking page to update after you receive your shipping confirmation.